Shipping & Return Policy
We ship your order within 24 hours after you have checked out and if your credit card and shopping information are all in order. All orders placed by 3PM EST will ship the same day, orders placed later will ship the following day. We ship Monday through Friday. Orders placed on Saturday, Sunday and any holiday will shop the following Monday. Shipping charges are always on us, both when we ship to you and if you should decide to return anything.
We use UPS, USPS, and FedEx and we will notify you of the carrier and tracking number as soon as we have shipped your order.
Should you wish to ship in an expedited manner, we will charge you the extra shipping charges. Please call or email us if you want us to do so.
If you want to ship outside the United States, we need to charge you for shipping. You will be responsible for duties and taxes and we need to ship to the address of the credit card used to make the purchase.
You can always reach us at 781-631-1299 or [email protected]
Return Policy Online: (different from in store return policy)
Items marked final sale cannot be returned. All Sales are final sales. The item(s) must not be worn, altered, or washed and be accompanied by the original tags. We do not accept returns for panties. The balance will be refunded to your credit card within 21 business days of the reception of the item at our warehouse. All returns must be authorized prior to the return. Please contact us by email or phone to make a Return Authorization request. The Return Authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service providing tracking numbers and insurance as we are not responsible for delayed or lost packages. ALL SALE ITEMS ARE FINAL SALE! Spanx and other underwear are UN-RETURNABLE. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of LizSteinfeld.com.
In Store Return Policy (different from online store policy)
NOT applicable to ONLINE sales.
Due to the high demand of our specialty merchandise, we are unable to offer cash refunds Merchandise may be exchanged within 14 days of purchase as long as the tags are attached and receipts are provided.
Store credit and gift certificates are redeemable for merchandise only!
Hosiery must be unopened, ALL SALE ITEMS ARE FINAL SALE! Spanx and other underwear are UN-RETURNABLE.